Diamond logo DiamondBusinessSolutions.com  
HOME ONE STOP SOLUTIONS BUSINESS OPPORTUNITIES REFERRALS eCONNECTIONS
SERVICES LIST

Services List
  Our promise
If we cannot provide the service you need, we will find a quality service provider who can and remember all our services are seamless and one-stop, so that you only have one point of contact.
The following contract and service plan periods are available:


Channel Set Solutions
(Long Term Contracts)
6 month
12 month
24 month
36 month

Solitaire Set Solutions (Short Term Contracts)
1 month
3 month


enFORM
(Quick Response Advice Services)
Annual membership fee plus monthly usage fee

eOFFICE (Non Management Support Services)
Hourly rates
Monthly contract packages

eOFFICE (Facilities rental)
3 month
6 month
Annual


eCRUIT
(HR & Recruitment Solutions)
Permanent placements
Interim/Contract placements


eCRUIT
(Training & Personal Development)
Customised per course/per delegate
Customised ongoing per course (Monthly contract packages available)
Courses per course/per delegate
Seminars per course/per delegate
Workshops per course/per delegate


eCONNECT
(Business Club)
Annual membership fee

The following methods of payment are currently accepted
At this time credit terms are not available, for contract clients payment is to be made monthly in advance. For permanent and contract placements invoices will be dated for the day employee starts and is payable immediately.
All major credit and debit cards
Cleared cheque and banker drafts
Postal order (UK only)

 
Online Brochure
To receive a copy of our current brochure (pdf format), please send us an email with your fax number or email address with "Brochure" in the subject line.

Adobe Acrobat Reader If you cannot view PDFs please click on the Adobe logo to download a free copy of Acrobat Reader.

Back to Top

<< Previous page

All off site services and solutions are either managed through or the tasks completed by the Diamond Business Solutions eOFFICE the services available are as follows:

Solution/Service Type

Accounts
See Financial services

Administration

Document management
Archiving
Confidential waste disposal
Filing
Print co-ordination
Record keeping
Retention

Reproduction
CD copy
Duplicating
Laminating
Photocopying (acetate, paper)
Scanning

Postal & Despatch
Direct mailings
Envelope stuffing
Brochure fulfilment
Mail handling/forwarding

Back to Top

<< Previous page

General Duties
Administrative support
Binding
Laminating
Laser, digital and inkjet printing

Bookkeeping
See Financial services


Business Development
Comprehensive advice and expertise available across all aspect of business and management through Diamond Business Solution's, Channel Set and Solitaire Set Solution packages.
See Business management
See Sales management
See Marketing
See Customer relationship management


Business Management
Action plans
Action plan writing
Assessment
Business case/justifications writing
Business plan guide
Business planning creation
Business report writing
Business strategy creation
Business development plans
Evaluation
Process audit
Process gap analysis
Process improvements
Process mapping
Business reviews
Service management

Microsoft Visio and six sigma are amongst the tools and techniques used.

Back to Top

<< Previous page

Business Start Up
Back room office support
Build Your Own Business (presentations)
Business audits
Business information
Business planning
Business planning workshops
Consultancy services
Management support
Marketing planning
Networking programme and business connections
One-to-one counselling sessions
Ongoing support
Sales planning
Start up training seminars/courses
Work referral programme See eCONNECT Business Club
Also See Research, Sales, Marketing and Telephony


Change Management
Communications
Consultancy
Counselling
Also See Project management, Training and Human resources.


Channel Set Solutions
Comprehensive advice and expertise available across all aspect of business and management
See Various listings including: Business management and
Operational management
See Sales

See People management
See Customer relationship management
See Marketing

See Supplier management

Communications
Email Bureau
Inbound free email address included
Outbound email & email forwarding
Call forwarding by email/text (SMS)/standard pager
Call forwarding by voice landline/fax
Call forwarding by voice mobile/premier pager

Fax Bureau
UK, US & Europe

Meetings

Facilitating
Chairing meetings
Also See Telephony


Other
Presentations
Written communications
See Telephony


Consultancy
Full Management Consultancy
Comprehensive advice available across all aspects of business and management through Diamond Business Solution's Channel Set and Solitaire Set Solution packages

Fast-Track Advice
enFORM quick response electronic answer service

Back to Top

<< Previous page


Credit Control
Chase letter creation
Chase telephone campaign
Process creation
Also See Financial services


Customer Management
Customer Service
General enquiries
Order fulfilment
Order progression
Order taking


Complaint Handling
Written complaint handling
Complaint correspondence writing
Complaint report writing
Phone complaint-handling
Issue logging
Problem tracking
Problem evaluation & resolution
Staff training on complaint handling techniques
Also See Data management and Telephony

Back to Top

<< Previous page


Customer Relationship Management
Corporate event management
Customer communications
Customer satisfaction surveys
Customer satisfaction improvement planning


Data Management
Data capture
Data cleansing
Data entry
Data evaluation
Data information
Data migration
User acceptance testing


Debt Management
See Financial services

Desktop Publishing & Computer Aided Design
Business
Business logo design
Design and production of brochures
Design and production of leaflets
Design and production of black and white or colour presentations
Design and production of templates and form design
Design and production of business stationery

Letterheads, continuation sheets, compliment slips, appointment cards, business cards, invoice forms, quotation/estimate forms

Non Business
Greeting card design
Invitation design

Back to Top

<< Previous page

Distribution
Leaflet distribution
See Customer management


eCONNECT Business Club
Business promotion
Business links
Discounts schemes
Members handbook
Newsletters
Topical presentations
Work referral programme


eCRUIT (Online Recruitment Channel)
See Human resources
See People management
See Recruitment
See Solitaire Set Solutions
See Channel Set Solutions
See Training


eOFFICE
Office Services
All aspects of non-management support available:
See Editorial & publishing, Telephony, Secretarial, Word-processing, Enquiry management and Administration

Virtual Office facilities rental package: Includes, 0870 telephone number, fax, email address and PO Box

Excludes all consultancy and management services provided

Back to Top

<< Previous page


enFORM
Business law
Business start up
New
Computing
Direct marketing
New
Employment law
Franchising
New
General management
New
Health and safety
New media
Project management
User acceptance testing
New
UK tax


Editorial and Publishing
Document editing
Ghost writing
Manuscript typing
Proof reading
Written to system text conversion


Enquiry Management
Brochure fulfilment
General enquiry handling
Response data capture
Also See Customer management, Marketing, Telephony and eOFFICE sections

Back to Top

<< Previous page


Event and Conference Management
Business
Client hospitality events
Marketing exhibitions
Networking events
Public relations event
Public relations events
Recruitment events
Road shows
Staff recognition events
Supplier events
Training courses
Training seminars


Non Business
Training seminars
Recruitment open-days

Back to Top

<< Previous page


Facilities Management
Event management
Office moves projects
Office refurbishment projects


Office Services
Stationery ordering

Mail Handling & Forwarding
Mailing address 3/6/12 monthly
25/50/100 standard letters per month
Beyond standard letter mailing allowance
Large packages
Postal fees
Special delivery
Courier service provision
Forwarding by email or fax
See eOFFICE


Building Management
Supplier selection
Day to day building management
Negotiating
Cleaning services management

Financial Services
Bookkeeping
Data entry
Financial reports
Fixed asset register
Purchase ledger
Sales ledger
Spreadsheet design
Spreadsheet updates
Statistics
Tax returns


Credit Control
Credit checking

Debt Management
Chase debtors by phone and letter
Deal with collection/debt recovery agencies/solicitors
Financial reports
Keep register of non-payers informing appropriate agencies when necessary


Back to Top

<< Previous page


Human Resources

Candidate and CV screening
Counselling and advice
Interviewing
Job role design
Independent performance reviews
Performance review process design
Personal development planning
Recruitment agency/Consultancy response handling
Salary surveys
Skill and competence evaluation
Staff selection support through all aspects of the process
Vacancy advertising
Also See People management

Expertise in selection and performance reviews of executive, management and non-management personnel

Information Broker
See Marketing and Research sections

Back to Top

<< Previous page


Internet
See New Media, Training and Website sections

Legal
Terms and condition
Agreements/Contracts
Specialists in Service Level Agreement writing
Also See Word-processing


Mail Handling and Forwarding

See Administration section
Also See eOFFICE


Management Consultancy
Comprehensive advice available across all aspect of business and management through Diamond Business Solution Channel Set and Solitaire Solution packages.

For details of enFORM our Quick Response Electronic Advice Service click here.

Back to Top

<< Previous page


Management Services
Comprehensive expertise available across all aspect of business and operational management through Diamond Business Solution Channel Set and Solitaire Solution packages.

Marketing
Brochure fulfilment
Business promotion
Consultancy
Direct marketing
Direct marketing response handling
Leaflet distribution
List broking
Mailshots
Sales promotion
Telemarketing


New Media and Multi-Media

Multi Media
CD writing
CD copy of eOFFICE produced document


New Media
Programme, project, website and content management.

Infrastructure (e.g. outsourcing of hosting, content management-Content/Business and Content/Consumer).

The content streams (Content/Business and Content/Consumer) will depend on client preferences and are normally grouped under the following programme/project types:

Search/data (e.g. company/SME data)
Advertiser products (e.g. E-commerce)
CRM (e.g. statistics, registration, e-channel)
Content (e.g. non-SME)


Back to Top

<< Previous page

Operational Management
All aspects and all levels of management covered

People Management
Coaching
Development planning
Independent counselling
Performance review
Staff selection

See Recruitment

Personal Development
See Training


Back to Top

<< Previous page

Project Management Services
Full project management cycle from idea through to project close. The following list is by no means definitive.

Chairing project meetings
Consultancy (all aspects including project set up and process)
Full project management cycle (from idea through to project close)
Milestone management
Project documentation
Project management support
Project planning
Project review and evaluation (independent)
Project trouble shooting
Resource management
Risk management
User acceptance testing
Test planning
Workshop facilitating

Specialists in: new system implementation, system upgrades, New Media product and content, s/w application rollouts, user acceptance testing , programme and project management, Investors in People and ISO Accreditation.
Various project management tools and resources used including ASAP, Microsoft Project Management, ABT Workbench and eNiku.
Various system implementations include Lotus Notes and MS Office for Windows rollout to over 5000 users, SAP, Peoplesoft, Genesys, Silverstream, Passport and many bespoke and dedicated systems


Back to Top

<< Previous page


Recruitment
Ad copy writing
Artwork (can use your company logo if preferred)
Consultancy
Contract placements
Job advertising
Permanent staff placement
Interim staff placement
Salary and benefits guide
Short-term cover,
Skill to job requirement matching
eOFFICE support services


Outplacement
Consultancy
Contract placements
Permanent placements
Retraining
Short term placements
Skill evaluation
Staff counselling
Staff interviewing


Research
Analysis
External training courses
Information
Market
Web


Sales
Sales appointments: includes booking, chairing, reviewing
Sales presentations
Total management/training/service/support across the whole sales cycle to include
Research, preparation, probe/fact find, proposition & recommendation, close and follow-up.
Telephone and field sales development
Sales strategy and long term planning

Back to Top

<< Previous page


Secretarial
Arranging appointments, travel, accommodation, car rental (business only) and business venues
Business writing
Correspondence editing
Diary keeping
Event or conference registration
Form design and completion
Organising business hospitality/refreshments
Also See Word-processing and eOFFICE


Solitaire Set Solutions
Comprehensive advice and expertise available across all aspect of business and management
See Various listings including:
Business management and Operational management
See Sales/Marketing management
See People management
See Customer relationship management

See Project management

Supplier Management
Facilities
Procurement

Back to Top

<< Previous page


Telephony
Outbound non sales appointment booking
Outbound sales appointment booking
Telephones answering packages
Inbound telephone call handling

Back to Top

<< Previous page


Training

Consultancy
Customised
Development planning
Evaluation
Planning
Training course research
Review
Strategy
Training manual creation
Training manual review
Training manual revision


Courses/Training Delivery
Action plan
Action plan review
Course design
Course evaluation
Identification of training needs

Courses/Training Programmes
Computer (basic computing can be held on site)
DTP
General management
Induction
Internet
People management
Presentation skills
Product/Services
Project management
Recruitment & staff selection
Sales
Stress management
Interview preparation

Back to Top

<< Previous page

Website
Business
Business website design
Domain name (URL) registration
Travel industry website design
Website audits
Website hosting
Website redesign
Website submission
Website management

Non Business
DIY packages
Website design for clubs, hobbies (non eCommerce)
Web page hosting via
www.diamondbusinesssolutions.com

Word-Processing
Business
Correspondence, reports, minutes, estimates, quotations, bids, tenders, proposals, business cases, forecasts, invoices, agreements, contracts, lease and wills, management and training manuals, process mapping, organisational charts, mailing letters and mailmerge.


Non Business & Editorial
Correspondence
CV design/writing
CV design with photo
CV typing from draft
CV submission to related job sites
Dissertation
Presentations for interview
Proof reading and amends to copy
Thesis

Concessions
Documents over 5000 words
Non business student


Inputs
From hand written drafts, audio via micro cassette tape, dictation over the phone, electronic mail, fax or post.

Back to Top


<< Previous page


Outputs
Paper (BW/Colour copy)
Acetate (BW)
Floppy disk
CD ROM
Email
Snail mail
Fax

Despatch
To recipient after approval (by DMS manager, DMS proof-reader or your company representative dependent on contract specification) by email, fax, post or courier.

Back to Top

<< Previous page

Service Not Listed
If you require a Consultancy/Management/Non-management support service that is not listed please complete and submit our enquiry form

If Diamond Business Solutions do not provide the service we will find a quality service provider who can and remember all our services are one-stop, so that you only have one contact point.

Confidentiality is guaranteed Diamond Business Solutions adhere to the provisions within the Data Protection Act 1984.

Back to Top

<< Previous page

DiamondBusinessSolutions.com Terms and Conditions Privacy Policy Copyright Policy Disclaimer